This Refund Policy (“Policy”) is being provided by Impactware Technology Solutions Private Limited (“goEgo”) to the customers of goEgo (“Customer”) using the goME Mobile Application (“goME App”) and shall be read along with the Terms and Conditions for goME App (“Terms and Conditions”). By using the goME App you agree to the terms of this Policy. This Policy may be revised from time to time at the sole discretion of goEgo.

• “Charging Session” shall mean the duration between the start and stop of charging of an electric vehicle at the Charging Stations.
• “Charging Stations” shall mean an electric vehicle charging unit where you may charge your electric vehicle.
• “E-Wallet” shall mean a pre-paid account used to store money and transact online on the goME App, which shall be used to make payments.
• “Payment Facilitator” shall mean the third-party payment processor/facilitator namely Razorpay and any other facilitator decided by goEgo from time to time.
• “Promotional Credits” shall mean any referral bonus, cash-back offers or any other form of credits provided by goEgo to the Customer.
• “Services” shall mean the facilitation of charging service of electric vehicle by goEgo through the goME App and all other services offered by goEgo through the goME App.

• In case the Customer intend to receive refund of his/her/its money back from his/her/its E- wallet, the Customer shall be required to write an email to contact@goegonetwork.com citing the valid reasons for seeking refund. This refund will be at the sole discretion of goEgo and if approved, it shall be processed within a reasonable period of time. The refund, if any, will be adjusted by deducting 5 % of the refund amount towards the transaction cost paid to the Payment Facilitator and Service cost of goEgo. Customer acknowledges and accepts that the refund shall be made directly from the E-wallet only and the refund shall not be in any other means or methods. GoEgo shall not refund any Promotional Credits provided to the Customer during the usage of the goME app and the Promotional Credits shall stand cancelled/abandoned.
• During the Charging Session any technical error occurs and the payment is wrongly deducted from the Customer account, goEgo shall validate the technical error and refund to E-Wallet shall be at sole discretion of goEgo.

In the event of any conflict between the provisions of this Policy and Terms and Conditions or in the event of conflicting provisions in the Terms and Conditions, the provisions of this Policy shall prevail to the extent of such conflict and be binding on the parties.