These Terms and Conditions constitute a binding legal agreement between
each end user (hereinafter "you" or “your” or “Customer”) and Impactware
Technology Solutions Private Limited, a company incorporated in India
having its registered office at Apramey, Flat No. 103, S. No 106/3/23,
behind D- mart, Baner, Pune-411045, Maharashtra, India ("goEgo"), and
are applicable each time you access or use goME mobile application
(“goME App”). goME App is owned and operated by goEgo.
You should therefore read carefully the following terms and conditions
("Agreement") as it governs your use and access of goME App. If you do
not agree with this Agreement, you are not granted permission to access
or otherwise use goME App or any component thereof. By visiting and/or
using any of the Services on ME App or by clicking or tapping the
acceptance button upon signing up for an account on goME App, you hereby
accept to be bound by this Agreement without any reservations,
modifications, additions or deletions.
“Agreement” shall mean these terms and conditions for goEgo
mobile application namely goME App;
“Charge Card” shall mean and include the physical Charge
Card or RFID tag;
“Charging Stations” shall mean an electric vehicle charging
unit where you may charge your electric vehicle;
“Charging Session” shall mean the duration between the
start and stop of charging an electric vehicle at the Charging
“Device” refers to the handheld or tablet device, which is
capable of accessing the goME App;
“E-Wallet” shall mean a pre-paid account used to store
money and transact online on the goME App, which shall be used to
“Charging Fees” shall mean the fees charged during each
applicable Charging Session, which shall be reflected on the goME
“Payment Facilitator” shall mean the third-party payment
processor/facilitator namely Razorpay or any other facilitator
decided by goEgo from time to time;
“Promotional Credits” shall mean any referral bonus,
cash-back offers or any other form of credits provided by goEgo to
“Services” shall mean the facilitation of charging service
of electric vehicle by goEgo through the goME App and all other
services offered by goEgo through the goME App;
“Website” shall mean goEgo websites namely
goEgo offers its Services to the customers at the Charging
Stations either owned by goEgo or by a third party and Charging
Stations are linked to goEgo's network of Charging Stations.
The provisions of this Agreement govern your use and access of the
Service including use of goEgo’s Charge Card and Charging Stations
and all ancillary services availed by you through goEgo's network.
goEgo grants to you a non-exclusive, non-transferable, revocable
limited right and license to download, install and use goME App
solely and exclusively for your personal use and on your own
The Charging Stations on goEgo’s network can be viewed on the goME
App. goME App is available on iOS and Android stores.
You shall register only electric vehicles on goME App. Any attempt
to register any other kind of vehicles may result in cancellation
or suspension of your account either temporarily or permanently.
goME App is a one-stop shop for you for charging your electric
You can register on goME App by registering your mobile number and
validating with a One Time Password sent on the mobile phone. You
acknowledge and accept that each mobile number shall be registered
separately and shall be a single account.
Mobile number is the key to use and access goME App including
network of all the goEgo’s Charging Stations across India.
You are required to enter your valid email address to communicate
with goEgo’s support team and also for receiving or sending
You shall fill out your delivery address details as correctly as
possible to receive the Charge Card and after payment applicable
You have to recharge your E-Wallet in advance for using goEgo
Services. In order to recharge goME E-Wallet, you will be required
to enter the following information which includes but may not be
limited to your credit/debit card details and the One Time
Password received by you on your mobile number registered with
goEgo makes use of Payment Facilitator payment gateway for
recharging your E-Wallet. GoEgo and Payment Facilitator are
unaffiliated companies and goEgo has no influence on the
operations of the Payment Facilitator. GoEgo and its affiliates,
group entities, legal representatives and 3 permitted assignees
shall in no way be held responsible for any losses or damages,
direct or indirect, pecuniary or otherwise, resulting from any
error or failure on the part of the Payment Facilitator.
GoEgo shall bear the transaction cost of Payment Facilitator and
you will be credited 100% of the amount in your E-Wallet.
You can also use goME App to start and stop a Charging Session
depending upon the charger make and model. You may additionally
use the Charge Card to start and stop a Charging Session.
You shall provide your correct contact address to ship the Charge
Card. GoEgo shall not be liable for any refund or damage or loss
caused due to wrong or incomplete address details provided by you
for shipment of Charge Card.
You must activate the Charge Card on goME App to confirm that you
have received the Charge Card. Once the Charge Card is activated
on goME App, then only you will be able to use the Charge Card for
availing the Services.
goEgo has the right to indefinitely suspend your goME account if
the conditions of this Agreement or for payment are not met as
Use of the Services in the form of charging session and
transaction history is stored on goME App . The charging history
provides the basis for the actual cost you have paid for availing
the Services on goME App. goME App can also be used to see your
recent transactions for upto 3 (three) months. For historical
transactions, you must reach out to goEgo customer support at
During the Charging Session, on account external factors not in
control of goEgo it is possible that the Services may be disrupted
in which case, goEgo shall not be responsible.
To access the Services and to use goEgo's network of Charging
Stations, a Charge Card may be required. The Charge Card is
obtained by placing a written request for a physical card on goME
GoEgo reserves the right to refuse issuance of the Charge Card at
any point of time.
The Charge Card can only be used to start Charging on goEgo
network Charging Stations. The network, of Charging Station is
visible on goME App.
The cost of each respective Charging Session is recorded on the
Charge Card. Using the Charge Card for Service is regarded as
recognition of the Charging Session and the conclusion of contract
for the purchase of the Services between the Customer and
connected to Charging Station owners on goEgo.
The Charge Card is valuable and it is at the Customer's sole
responsibility to store the Charge Card in a safe manner so that
unauthorized persons cannot access or use it. If the Charge Card
is lost or stolen, the holder of the Charge Card should promptly
contact goEgo on +91 8956887476 or email@example.com. The
holder of the Charge Card has the option to deactivate the Charge
Card on the goME App. In case of lost or stolen Charge card
Customer is responsible block the Charge Card from the goME App
and apply for replacement Charge Card with an additional cost.
Customer must maintain the minimum balance in the E-Wallet to
ensure that the cost of the replacement Charge Card can be
deducted. No replacement Charge Card will be issued if the
Customer does not have the required minimum balance in the
E-Wallet. Customer must update his/her address on goME App. If
unauthorised transactions have been made with the Charge Card, the
Customer shall lodge an official complaint with the police. GoEgo
is not liable and shall not be responsible for any unauthorized
use or misuse of his/ her Chargecard.
Equipment and goEgo's Charging Stations:
The charging speed of chargers is dependent on several factors
such as the technical specifications of the electric vehicle,
weather, the vehicle battery charge level capacity and the
Charging Station, of which the component with the lowest capacity
will be decisive for the effect the electric vehicle can
assimilate. GoEgo cannot guarantee that the charging of an
electric vehicle will be implemented within a maximum validity
period or with minimum impact.
Instructions on how goEgo's Charging Stations are to be used can
be found at the Charging Stations or on goME App.
GoME App and/or the user interface of the Charging Station/s shall
display the Charging Fees charged during each applicable Charging
Session. By using the Payment Facilitator at a Charging Station, you
agree to pay the Charging Fees disclosed through the goME App or at
the Charging Station.
Except for scheduled maintenance and downtimes, the goEgo Services
is available for Customers around the clock, but in practice the
ability to recharge is limited due to certain reasons including
but not limited some Charging Stations not being accessible at
certain times due to specific restrictions. GoEgo shall not be
liable for any Charging Station being inaccessible or unavailable
due to any circumstances which are not in control of goEgo.
The current availability of goEgo’s Charging Stations is
communicated/ visible on or goEgo App.
GoEgo strives to make sure that the Charging Stations in goEgo’s
network should be as operational as possible. If a Charging
Station is affected by a malfunction, goEgo will fix the error as
soon as possible. Unavailable or unusable Charging Stations will
be marked on goME App.
GoEgo reserves the right, without compensation or any liability to
the Customer, to modify, restrict access to, or suspend the
Services or Charging Station, for example, for updates,
maintenance and error correction or by force-majeure circumstances
outside goEgo’s control.
Consumption and data:
GoEgo will save the charging history for each Customer (which
includes, for example, information on the Charging Station used,
the utilised electricity, the amount and time of use of the
Services). Customer personal data will be processed in accordance
with the applicable data protection laws and with the provisions
The Customer agrees that the data associated with the Customer's
use of the Services and Charging Stations will be processed and
stored by goEgo, other group companies or goEgo's partner in
accordance with applicable legislation, and by third party vendors
to the extent it is needed for the administration and performance
of the contract with the Customer and related services. The data
collected will also be addressed in connection with business and
product development, statistics, marketing and Customer analysis
and direct marketing (provided that the Customer has not announced
that they oppose direct marketing from goEgo by providing the
complaint on the Website).
The Customer agrees that the collected data about the Customer
will be processed for purposes such as product development,
statistics, marketing and customer analysis as well as direct
marketing provided the Customer has not reported to goEgo that he
or she opposes direct marketing. This processing of data is
founded on goEgo's legitimate interest. Data that is collected is
saved during the time the Customer has a valid agreement with us
and during the period necessary to govern the Customer's final
contractual relationship with goEgo or legal requirements.
Customer shall indemnify goEgo against any claim by any
third-party individual whose personal data is recorded or
processed by Customer or for which Customer is responsible
pursuant to the applicable laws, a data processing agreement or
otherwise, unless Customer is able to demonstrate that the acts
that form the basis of the claim are exclusively attributable to a
default of goEgo. Customer is solely responsible for and goEgo has
no responsibility to Customer or any third party for the Customer
data. GoEgo has no obligation to monitor Customer data, but goEgo
has the right at all time, to remove Customer data which infringes
applicable laws and/or this Agreement.
Customer shall take all appropriate steps to back-up or otherwise
secure or protect its data. In case of loss or corruption of
Customer data, goEgo is only obliged to undertake reasonable
efforts to perform a restoration based on the most recent
available back-up. Under no circumstances is goEgo obliged to
reconstruct Customer data.
Customer acknowledges and accepts that goEgo has the right to
share Customer data with third parties in order to perform the
Services, as well as the right to use Customer data for improving
its Services, including anonymized statistical purpose.
Service Warranty; Disclaimer:
GoEgo warrants that the Services, will be performed substantially
in accordance with goEgo policies and goEgo will undertake
reasonable efforts to provide such Services.
To the maximum extent permitted under applicable laws, your use
and/or access of the goME App or Services is at your sole risk.
The Services on goME App are provided on an “as is” and “as 6
available” basis. GoEgo expressly disclaims all warranties of any
kind, whether express or implied, including, but not limited to
implied warranties of merchantability, fitness for a particular
purpose and non-infringement. GoEgo makes no warranty that (i) the
Services will meet your requirements or expectations, or (ii) the
operation of the Services will be uninterrupted, timely, secure,
or error- free.
goEgo is not responsible for any damage due to lack of
compatibility between the Customer's electric vehicle and Charging
Station or use of the Services or Charging station by the Customer
in violation of the current applicable instructions and technical
requirements, as set in this Agreement or as goEgo otherwise makes
available to the Customer.
GoEgo is not responsible for incidental or consequential damages,
attributable and arising from, the Customer's property and
Customer's use of the Services or Charging Station.
The Customer is not entitled to damages due to a Charging Station
being closed or out of order.
The Customer is responsible for compliance of all guidelines and
requirements in accordance with the instructions given by goEgo
from time to time. This includes responsibility for the electric
vehicle the Customer is using, in connection with the Services.
The Customer is also responsible for the Charge Card not being
used or misused by unauthorised persons.
GoEgo reserves the right to immediately block the Charge Card if
the Charge Card is abused or if there is a risk of unsafe use of
the Charge Card or on suspicion of unauthorised use or risk to the
Limitation of Liability:
In no event shall goEgo be liable to Customer including its
employees, affiliates, representatives, directors, etc. or any
third party for any loss of use, revenue or profit or diminution
in value, or for any consequential, indirect, incidental, special,
exemplary, or punitive damages whether arising out of breach of
contract, tort (including negligence) or otherwise, regardless of
whether such damages were foreseeable and whether or not goEgo has
been advised of the possibility of such damages. GoEgo shall not
be liable for any loss or damage or claim on account of personal
injury or damage to any third party’s property.
In no event shall goEgo’s aggregate liability arising out of or
related to the Agreement, whether arising out of or related to
breach of contract, tort (including negligence) or otherwise,
exceed the total of the amounts received by goEgo for the Services
performed hereunder in the 1 (one) months, preceding the events
giving rise to the claim.
Customer acknowledges that any breach, threatened or actual, of this
Agreement, will cause irreparable injury to goEgo, such injury would
not be quantifiable in monetary damages, and goEgo would not have an
adequate remedy at law. Customer therefore agrees that goEgo shall
be entitled, in addition to other available remedies, to seek and be
awarded an injunction or other appropriate 7 equitable relief from a
court of competent jurisdiction restraining any breach, threatened
or actual, of your obligations under any provisions of this
You shall indemnify, defend and hold harmless goEgo and its
affiliates and any of their officers, directors, employees, agents,
service providers and other consultants (collectively, the
“Indemnified Parties”) against any claim or loss, cost,
damage, injury or expense (including attorneys’ fees, costs and
expenses) and other liabilities arising out of any claims, demands,
suits, or causes of action by third parties arising out of or in
connection with: (i) your use or access of goME App; (ii) your
violation or breach of this Agreement; (ii) any loss or damage or
claim on account of personal injury or damage caused to any third
party’s persons property due to you misuse of goEgo Services or goME
App; (iv) act of negligence or misconduct.
The Customer acknowledges that goEgo may assign or otherwise
transfer its rights or obligations under this Agreement to third
party including another company within the same group or to
another party that can reasonably be expected to fulfil the
obligations as mentioned hereunder.
The Customer is not entitled to transfer, assign its rights or
obligations, wholly or partially under this Agreement. Any
purported assignment in violation of this clause shall be null and
In connection with your use of the Services or in the course of
your interactions with goEgo, other users, or third parties, you
commit a breach of this Agreement, or any other agreement or
policy that you have agreed to with goEgo;
- violate any applicable law or regulation;
infringe or attempt to misuse goEgo’s or any third-party’s
copyright, patent, trademark, trade secret or other
intellectual property rights, or rights of publicity or
act in a manner that is defamatory, trade libelous,
threatening or harassing;
- provide false, inaccurate or misleading information.
This Agreement shall be valid indefinitely. goEgo may terminate your
use or access to all or any part of the goME App at any time, with
or without cause, with or without notice, effective immediately.
goEgo shall also have the right to terminate your use or access to
all or any part of the goME App with immediate effect if you violate
any of the terms or uses the Services or a Charging Station in
breach of terms of this Agreement or in such a way that harm or
damage occurs to goEgo.
goEgo has the right to change/update the terms of this Agreement
from time to time. You will be informed about such updates/changes
through goME notifications. Your continued use or access 8 of goME
App after such updates/changes conclusively demonstrates your
confirmation and acceptance of such updates/changes.
Governing Law and Jurisdiction:
This Agreement be governed by and interpreted in accordance with
the laws of India, without regard to the choice or conflicts of
law provisions of any jurisdiction. The Customer agrees that, in
the event of any dispute arising in relation this Agreement
whether in contract or tort or otherwise, to submit the same to
the exclusive jurisdiction of the courts located at Pune, India
for the resolutions of all such disputes, subject to the
Arbitration clause below.
If any dispute or difference shall arise at any time between the
Parties hereto for or in connection of any clause thereof, then
the Parties shall use their best endeavors to amicably settle the
same. If any dispute continues between the Parties and the Parties
fails to reach an amicable settlement within 30 (thirty) days from
the date of a written notification addressed by either Party,
inter alia, with the validity, termination or effects of this
Agreement or any terms or conditions to this effect, such dispute
shall be referred to arbitration of the sole arbitrator to be
appointed mutually by the Parties. The Arbitration shall be
governed by and conducted in accordance with the provisions of the
Arbitration and Conciliation Act, 1996. The arbitration
proceedings shall be conducted in English and the arbitration
shall take place at Pune. The arbitral award shall be final and
binding upon both Parties.
GoEgo shall not be liable for any failure to fulfill the Agreement
or any term or condition of the Agreement if fulfillment has been
delayed, hindered or prevented by circumstances beyond its
reasonable control including but not limited to pandemic, fire,
explosion, flood, tempest, unusually adverse weather conditions,
failure or shortage of power supplies, network failure, fault or
failure of machinery, war, hostilities, riot, acts of terrorism,
strikes, lock-outs or other industrial action or trade dispute (“a Force Majeure Event”).
If a court of competent jurisdiction finds any provision of this
Agreement, or portion thereof to be unenforceable, that provision of
this Agreement will be enforced to the maximum extent permissible so
as to effect the intent of the Parties, and the remainder of this
Agreement shall continue in full force and effect. The invalidity or
unenforceability of any provisions of this Agreement in any
jurisdiction shall not affect the validity, legality or
enforceability of the remainder of this Agreement in such
jurisdiction or the validity, legality or enforceability of this
Agreement, including any such provision, in any other jurisdiction,
it being intended that all rights and obligations of the Parties
hereunder shall be enforceable to the fullest extent permitted by
Order of Precedence:
In the event of any conflict, contradiction, or ambiguity between
this Agreement or any other terms and conditions of goEgo, then this
Agreement shall prevail in respect of such conflict, contradiction,
or ambiguity in relation to the goME App.
Notwithstanding anything contrary contained herein, the rights and
obligations which have accrued at the time of expiration of this
Agreement shall survive the expiry of this Agreement and any
provisions hereof which, by their nature, are intended to survive
this Agreement, will so survive.